How to prepare for a telehealth appointment

Start with your main concern

Write down the main reason for booking, when it started, how it has changed and what you are hoping to clarify. If there are several concerns, identify the most important one first so the doctor can prioritise safely.

Note any warning signs, recent travel, sick contacts, injuries, pregnancy or immune problems that may affect urgency. Do not wait for an online appointment if symptoms appear life-threatening or are worsening rapidly.

Prepare medicines and medical information

Have a current list of prescription medicines, over-the-counter products and supplements, including doses when known. Record medicine allergies and the reaction you experienced.

Keep relevant discharge summaries, specialist letters, pathology or imaging reports nearby. Tell the doctor if another clinician is already managing the problem or if follow-up is pending.

• Photo identification and Medicare or Individual Healthcare Identifier details, if available
• Medicine list and allergies
• Relevant diagnoses, recent results and prior treatment
• The name and contact details of your usual doctor or pharmacy when relevant

Choose the right setting and technology

Use a private, quiet and well-lit place with reliable reception. For video appointments, test the camera, microphone and internet connection. Charge the device and keep the booking link accessible.

The doctor may need to confirm your identity, your physical location in Australia and whether anyone else is present. If you want a support person or interpreter, mention this at the beginning and protect your privacy.

Collect useful observations without delaying care

If you already use a thermometer, blood pressure monitor, glucose meter or other home device, have relevant readings ready. Do not purchase equipment or delay care solely to collect measurements.

For a visible concern, prepare clear unfiltered photographs where appropriate. Images and home readings add information but do not replace examination, vital signs, pathology or imaging when these are clinically necessary.

Finish with a clear plan

Before the appointment ends, confirm what the next step is, how prescriptions or documents will arrive, whether tests require preparation and who will review results. Ask which symptoms should prompt earlier or urgent care.

A telehealth consultation may appropriately end with advice to attend a clinic, urgent care service or emergency department. That recommendation is part of safe care rather than a failed appointment.

Common questions